Privacy Policy

Effective Date: June 13, 2024

Apruv Inc ("Apruv," "we," "our," or "us") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and protect the information we collect from you, including your mobile number. By using our services, you agree to the terms of this Privacy Policy.

1. Introduction

APRUV integrates with service management companies to facilitate the sending of review requests and tip options to clients. Additionally, we offer digital AI contract verification services to ensure the accuracy and legitimacy of agreements. This policy is tailored to explain how we manage and safeguard data collected through these integrations.

2. Information We Collect

We may collect information in the following ways:

Personal Information: Includes your name, email address, phone number, postal address, date of birth, government-issued identification, and payment information.
Account Information: Your email address and login credentials when you create an account with us.
Identity Verification: Information such as social security number, government-issued identification, and any other data necessary to verify your identity.
Transaction Information: Details of your transactions, financial disbursement details, payout preferences, and related payment processing data collected to facilitate tip distributions or other incentive-based payments.
Automated Information: Information automatically collected through cookies, web beacons, and other tracking technologies. This may include your IP address, browser type, operating system, device information, browsing behavior, and location data.
Directly from your customers: When customers respond to review requests, provide feedback, or choose to leave a tip.
From Service Management Companies: This may include customer names, phone numbers, email addresses, service details, and service dates.
From Regulated Financial Partners: In connection with facilitating payout processing and compliance verification, we may collect limited data from our regulated financial partners strictly for purposes of enabling payments.

3. How We Use the Information

We use the information we collect from you, including your mobile number, to:

Provide, maintain, and improve our Services
Process transactions and manage your account
Verify your identity and prevent fraud
Personalize your experience and tailor our Services to your preferences
Communicate with you about our Services, promotions, and updates
Respond to your inquiries and provide customer support
Conduct research and analysis to enhance our Services
Ensure the security and integrity of our Services
Comply with legal obligations and protect our legal rights
Send you updates and offers related to our services (the frequency of these messages will vary)

4. Non-sharing of Mobile Numbers

We respect your privacy and take the protection of your information seriously. We will not share, sell, rent, or disclose your mobile number to any third parties, except as required by law or to comply with legal processes.

5. Data Rates

Please note that message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular audits. However, no data transmission or storage system can be guaranteed to be 100% secure.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

8. California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These rights include:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the third parties with whom we share it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, we do not sell personal information.
Non-Discrimination: You have the right to not be discriminated against for exercising your privacy rights. To exercise your California privacy rights, please contact us at admin@apruv.io.

9. Sharing of Information

We do not sell your personal information. We may share information:

With service providers who help us run our services, including cloud hosting, analytics, fraud detection, customer support, and financial disbursement processing. These providers are contractually obligated to use your information solely to support Apruv’s operations.
With regulated financial institution partners, solely for the purpose of securely facilitating tip payouts, disbursements, and compliance verification where applicable.
If required by law, in connection with any legal proceedings, and to establish, exercise, or defend our legal rights.
In connection with a sale, merger, or acquisition of all or part of APRUV.

10. Data Retention

We keep your data for as long as it's necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements.

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, for analytics, and for advertisement targeting. You can configure your browser to reject all or some cookies or notify you when cookies are set.

12. Links to Other Websites

Our service may contain links to other sites. We're not responsible for the privacy practices of those sites. This policy only applies to information collected by APRUV.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised policy.

14. Payments and Payouts Processing

Apruv provides software services that enable businesses to collect feedback and facilitate incentive-based payouts. All financial transactions and fund transfers are securely processed by regulated financial institution partners, who are solely responsible for payment processing, compliance obligations, and funds custody. Apruv does not directly process or hold funds.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: admin@apruv.io

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